Cancellation & Refund Policy

1. Cancellation Process

How to cancel:

• Go to Account → Settings → Subscription
• Click "Cancel Subscription"
• Optionally provide a reason
• Confirm cancellation

After cancellation:

• Premium features remain active until the end of the current billing period
• Auto-renewal is stopped
• Your data is retained for 30 days (reactivation possible)

2. Refund Conditions

14-Day Money-Back Guarantee:

• First-time subscribers only
• Cancel within the first 14 days
• Full refund, no questions asked

Partial Refund:

• If service was unavailable due to technical failure on our side
• Calculated based on unused days

3. Refund Request Process

1. Email info@skymerge.tech
2. Subject: "Refund Request - [Your Account Email]"
3. Explain the reason for your refund
4. Receive a response within 7 business days

4. Refund Timeline

Once approved:

• Processed within 7–14 business days
• Returned to your original payment method
• Confirmation sent by email

5. Non-Refundable Situations

• After the 14-day period (standard cancellation applies)
• Account suspended due to user violations
• Account closed due to policy breach
• Partial refunds for remaining days

6. Consumer Rights

Your rights under Turkish Consumer Protection Law No. 6502 are fully reserved. For disputes, you may apply to Consumer Arbitration Committees or Consumer Courts.

7. Contact

Email: info@skymerge.tech